Telephone Phishing Swindle Affects 21K Blue Shield of California Customers

An infringement of PHI caused by a worker of a business partner who fell for a telephone phishing fraud has been informed by Blue Shield of California. Nearly 21,000 people have been influenced by the security infringement.

Insurers and healthcare providers must conduct staff training to make sure workers are conscious of the danger of phishing campaigns sent by email, however, the newest Californian healthcare data infringement reveals that email isn’t the sole medium phishers are exploiting to get the login identifications of healthcare employees. Telephone phishing frauds can be exactly as effectual as email phishing crusades.

The newest healthcare security infringement happened at the call center of a business partner of the Blue Shield of California. A colleague of the staff was requested for login particulars and offered these over the phone. It is not clear how the caller persuaded the individual to reveal this info.

The case affected people as well as Blue Shield Family Plan (IFP) associates who took out health insurance protection during October 2013 to December 2015. Following login particulars were received, those identifications were exploited to retrieve the data structure of Blue Shield of California’s commercial partner only. Blue Shield of California’s systems and database were appropriately retrieved.

The data possibly got by the hacker(s) include dates of birth, Social Security numbers, addresses, and member names with those data assumed to have been accessed during October 2015 and December 2015.

The info got by the hackers might possibly be used to carry out fraud and identify theft. In an attempt to lessen the danger of members suffering fiscal losses as a consequence of the data thievery, Blue Shield of California has offered a year of credit checking as well as identity thievery protection services free of charge to all affected plan members. Additionally, the victims will be protected by a $1 million identity theft insurance plan.

Blue Shield of California has declared that it’s “working inside and with our seller to make better our overall security processes to offer additional protections for your private information.”

Link copied to clipboard
Photo of author

Posted by

Mark Wilson

Mark Wilson is a news reporter specializing in information technology cyber security. Mark has contributed to leading publications and spoken at international forums with a focus on cybersecurity threats and the importance of data privacy. Mark is a computer science graduate.