911 Dispatcher Sacked for Secrecy Breach

The illegal sharing of secret health info on Facebook has led to a 911 dispatcher losing her job, however that might not be the conclusion of it. The patient whose secrecy was breached thinks the loss of service isn’t punishment sufficient for the secrecy privacy breach and desires criminal accusations to be submitted for the secrecy infringement.

Any info provided over the phone by a patient to a 911 dispatcher must be considered as private. The info should be submitted to the mail record, and while that info must be communicated for the aim of providing a cure, or for other healthcare purposes, the secrecy of patients should be accepted.

The occurrence in question included a 60-year old Catoosa County inhabitant who termed 911 reporting a blood lump that had come moveable. The 911 dispatcher verified the client’s name, address, as well as facts of the medical trouble as was needed by the work.

Nevertheless, Holly Dowis, 911 dispatcher took a photo of the dispatch screen utilizing her mobile phone as well as sent the photo to family members through a private conversation on Facebook. The secrecy infringement came to light after the spouse of one of Dowis’s cousins informed the issue to her manager to “take revenge” for earlier reporting his spouse to the police, even though Dowis asserts that she did no such thing. He additionally used the info contained in the picture to get in touch with the 911 caller to inform him of the contravention of his secrecy.

An inquiry into the event verified that Dowis had infringed both county as well as federal rules, and consequently, she had her employment agreement ended. Dowis had performed for the county for 8 years as well as was a previous communications officer of the year.

Jim Walker, County manager informed WRCBTV that this wasn’t the first time that Dowis had been implicated in an occurrence of this type, even though none were nearly as severe as the latest event. Earlier events had not involved the distribution of any patient health info. A selfie was reportedly captured that unintentionally also displayed the dispatch screen.

Although the 911 caller thinks criminal accusations are suitable, that’s a subject for the district lawyer to decide. It’s not clear at this point whether the 911 caller will be following a civil claim for harms as a consequence of the secrecy violation.

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Mark Wilson

Mark Wilson is a news reporter specializing in information technology cyber security. Mark has contributed to leading publications and spoken at international forums with a focus on cybersecurity threats and the importance of data privacy. Mark is a computer science graduate.